Order Handling Specialist

ABB•Florence, SC

3d•Onsite

About The Position

The Order Handling Specialist provides customer support, including technical support and order- and payment-related assistance, to meet service quality, operational efficiency, and customer satisfaction targets. The role implements customer support strategies to improve operational excellence and satisfaction in the sales process, monitors progress toward established targets, and implements improvement actions as needed. This is an onsite position in Florence, South Carolina, and does not include relocation.

Requirements

Meet one of the following education and experience combinations: a bachelor's degree with no minimum experience; an associate's degree plus at least 1 year of related experience; or a high school diploma plus at least 2 years of related experience.
Customer support or quality management experience in manufacturing.
Strong knowledge of Microsoft programs, including Excel, Word, PowerPoint, and Outlook.
Strong oral and written communication skills.
Operate effectively in a fast-paced environment where critical decisions must be made quickly and teamwork is essential.
Already have work authorization permitting employment with ABB in the United States.

Nice To Haves

Knowledge of ABB systems, including SPINE, SAP, and SOM.

Responsibilities

Meet defined targets, including finished-goods inventory turns, requested on-time delivery, and Net Promoter Score.
Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely product delivery.
Act as the first point of contact for customer queries and orders, and ensure customer issues are resolved.
Support after-sales service by resolving customer issues and communicating effectively and efficiently using specific commercial communication tools.
Monitor progress toward established targets and implement improvement actions as needed.

Benefits

Choice between two medical plan options: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice between Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid accidental death and dismemberment insurance equal to 1 times base pay.
Voluntary life and accidental death and dismemberment insurance, employee-paid.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with the ability to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
11 paid holidays.