Order Handling Specialist

ABB•Usa, SC

10d•Onsite

About The Position

The Order Handling Specialist provides customer support, including technical support and assistance with orders and payments, to achieve service quality, operational efficiency, and customer satisfaction targets. The role implements customer support strategy and supports target achievement by monitoring progress and introducing improvement actions as needed. This is an onsite position in Florence, South Carolina, and reports to the Order Handling Manager. Relocation is not included; candidates must already have U.S. work authorization permitting employment with ABB.

Requirements

Bachelor's degree with no minimum experience; or an associate's degree plus at least 1 year of related experience; or a high school diploma plus at least 2 years of related experience.
Customer support or quality management experience in manufacturing.
Strong knowledge of Microsoft programs, including Excel, Word, PowerPoint, and Outlook.
Strong oral and written communication skills.
Ability to operate in a fast-paced environment, make critical decisions quickly, and work as part of a team.
Must already have work authorization that permits employment with ABB in the United States.

Nice To Haves

Knowledge of ABB systems, including SPINE, SAP, and SOM.

Responsibilities

Meet defined targets, including finished-goods inventory turn, requested on-time delivery, and Net Promoter Score.
Process orders in coordination with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely product delivery.
Serve as the first point of contact for customer questions and orders and ensure customer issues are resolved.
Support after-sales service by resolving customer issues and communicating effectively and efficiently using specific commercial communication tools.
Monitor progress toward established targets and implement improvement actions as needed.

Benefits

Choice of two medical plans: a PPO Copay Plan or a High Deductible Plan with a Health Savings Account.
Choice of two dental plans: Core and Core Plus.
Vision benefit.
Company-paid life insurance equal to 2 times base pay.
Company-paid AD&D insurance equal to 1 times base pay.
Voluntary life and AD&D coverage, employee-paid up to plan maximums.
Company-paid short-term disability for up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Optional employee-paid supplemental accident, hospital indemnity, critical illness, and pet insurance.
Parental leave for up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility and adoption resources.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.