Order Fulfillment Supervisor Full Time

BJ's Wholesale Club•Waldorf, MD

About The Position

The Order Fulfillment Supervisor, referred to in the job summary as the Omni Supervisor, works closely with the Assistant Club Manager to lead and direct club operations, drive performance in managed departments, and provide an outstanding member experience. The role oversees the Omni team and digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club, while maintaining operational efficiencies and adherence to policies and procedures. The supervisor oversees order fulfillment from picking and verifying merchandise through staging, packaging, and shipping or handoff. They monitor productivity and service-level requirements, maintain organized and safe Omni work areas, address inventory and equipment issues, and review daily and weekly reporting. They also train, coach, and assess team members; assist with staffing and performance management; and uphold club service, safety, and operational standards. The position requires regular, predictable, full attendance and open shift availability.

Requirements

At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and reporting to assistant club management.
Ability to monitor employee productivity and communicate information to club leadership.
Demonstrated leadership capabilities, including engaging team members, supervising cross-functional teams, training staff, and driving and communicating results.
Ability to own and deliver strategic initiatives and objectives.
Commitment to outstanding service for all members.
Open shift availability.
Must be at least 18 years of age.
Computer proficiency.
Regular, predictable, full attendance.

Nice To Haves

Previous order-pulling experience.
Previous RF scanner experience.
Familiarity with AI tools, including ChatGPT.

Responsibilities

Lead the Omni team and administer digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
Set expectations, communicate direction, provide timely feedback, and hold team members accountable for business results and engagement.
Teach, coach, and train team members on club policies, procedures, and order-pulling best practices; assess performance and develop talent.
Assist with hiring, training, and performance management, and help ensure departments are properly staffed.
Promote an inclusive, respectful, safe, and positive environment for team members and members; support service excellence and resolve or escalate concerns appropriately.
Process member orders by picking merchandise from pick lists or RF devices, moving goods to staging areas, verifying products, and updating merchandise locations.
Identify inventory discrepancies, expired or short-dated items, and equipment problems; communicate concerns and recommend process improvements.
Ensure orders are picked on time and service-level agreements, productivity requirements, and standard operating procedures are met.
Execute operational processes for BOPIC, BOPIC Fresh, Curbside, and Ship from Club in accordance with established procedures.
Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to procedures.
Maintain a neat, clean, organized, and safe Omni/SFC area, including staging and storage bins; perform housekeeping and remove trash and cardboard.
Handle damaged goods and spoiled products according to standard procedures; process returns and determine appropriate handling through DDR or the Membership desk.
Review and manage daily and weekly Omni reporting; use metrics to identify trends, opportunities, and potential process breakdowns.
Review ordering and replenishment of department supplies and maintain club policies, procedures, and dress code.
Perform other duties as assigned, including work in other departments as needed.

Benefits

Weekly pay.
Daily Pay access to earned wages before payday; a fee may apply.
Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
Paid time off, including vacation, personal, and sick days, holidays, bereavement leave, and jury duty leave.
Medical plan options.
Optional dental insurance.
Optional vision insurance.
Health Savings Account options.
Flexible spending account options.
401(k) retirement savings plan with company match for eligible team members aged 18 and older.
Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.