Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Hyannis, MA

13d

About The Position

Working closely with the Assistant Club Manager, the Order Fulfillment Supervisor provides leadership and direction within the club and drives club performance, particularly in the departments they directly manage. The role performs OMNI functions, leads OMNI team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads, coaches, and develops team members; supports engagement and compliance; sets service expectations; and helps create a safe, positive, inclusive environment for both members and team members. They use business data and OMNI reporting to monitor performance, identify trends and process issues, and meet productivity and service-level expectations.

The position oversees order fulfillment from picking and verifying merchandise to staging, packing, and processing returns. It also maintains the OMNI work area, supports staffing and performance management, and ensures that club policies, operating procedures, and cleanliness standards are followed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and reporting to assistant club management.
• Demonstrated leadership capabilities, including team member engagement, supervision of cross-functional teams, training, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to providing outstanding service to members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead OMNI team members and oversee the administration of digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Provide leadership, direction, and operational support to drive club and department performance.
• Pick member orders from sales-floor merchandise using pick lists and handheld RF scanners; verify merchandise and meet productivity and service-level requirements.
• Update merchandise locations and maintain organized product placement, staging areas, and order storage bins.
• Identify inventory discrepancies, expired or short-dated items, and equipment problems; communicate concerns and recommend process improvements.
• Ensure established operating procedures and productivity standards are followed for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Teach, coach, and train Omni Experience Ambassadors on club procedures and order-pulling practices.
• Manage and assess team member performance; provide feedback, coaching, and development, and assist with hiring and training.
• Help ensure departments are properly staffed and coordinate with club teams to obtain merchandise from reserve areas when possible.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to procedures.
• Maintain a neat, clean, and organized SFC/BOPIC area; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to procedures; process club returns and determine appropriate handling.
• Review and manage daily and weekly OMNI reports, ordering and replenishment of departmental supplies, and performance metrics.
• Set service expectations, support team members in resolving member concerns, and deliver service excellence at all points of contact.
• Use business data and reporting to identify trends, opportunities, and process breakdowns, and communicate performance expectations and results.
• Maintain club policies and procedures, including dress-code requirements; perform other assigned duties, including work in other departments as needed.
• Promote a safe, positive, collaborative, and inclusive environment, recognize team member success, and support retention of top talent.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed