Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Waldorf, MD

10d • $21 - $26 • Onsite

About The Position

The Order Fulfillment Supervisor, referred to in the job summary as the Omni Supervisor, leads the Omni team and oversees digital order fulfillment operations at a BJ’s Wholesale Club. Working closely with the Assistant Club Manager, this role drives club performance in the areas it manages, establishes operational efficiencies, maintains policies and procedures, and delivers a positive member experience. The supervisor administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The role provides leadership, coaching, training, and performance feedback to team members; supports staffing and hiring; monitors operational and productivity metrics; and maintains a safe, inclusive, clean, and organized work area. The supervisor ensures orders are picked, staged, packed, and processed according to procedures and service-level expectations, and works with club leadership and the Home Office on inventory or equipment issues and process improvements. The position requires open shift availability and regular, predictable, full attendance.

Work is primarily indoors, with frequent movement on hard surfaces and occasional exposure to moving machinery, loud equipment, temperature extremes in freezers or coolers, and company-approved cleaning agents. The position involves frequent lifting up to 50 pounds and may require lifting or moving heavier or awkward items with assistance. The stated pay range is $20.50–$25.63; actual compensation may vary based on factors including location, education, experience, and qualifications.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, and monitoring employee productivity.
• Ability to communicate with Club Leadership and relay information; the position reports to and works closely with the Assistant Club Manager.
• Demonstrated leadership capabilities, including driving team-member engagement, managing or supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service for members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to meet the physical demands described, including frequent lifting of objects up to 50 pounds and, with assistance, potentially heavier or awkward objects.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni team members and oversee club-level digital fulfillment operations and initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set expectations, communicate effectively, coach and develop team members, provide timely feedback, and support engagement and accountability.
• Assist with hiring, training, staffing, and performance management of Omni team members; assess performance and provide actionable feedback.
• Pick member orders from the sales floor using pick lists and handheld RF scanners, verify merchandise, and meet productivity and service-level requirements.
• Update merchandise locations and maintain organized product placement, staging areas, storage bins, and the Omni work area.
• Identify inventory discrepancies, expired or short-dated items, and equipment problems; communicate concerns to club leadership or the Home Office and recommend process improvements.
• Ensure BOPIC, BOPIC Fresh, Curbside, and Ship from Club procedures and productivity standards are followed.
• Work with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to standard operating procedures.
• Maintain a neat, clean, and organized SFC/BOPIC area; perform housekeeping, remove trash and cardboard, and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting, ordering and replenishment of department supplies, and club and department performance metrics.
• Maintain club policies and procedures, including dress code, and perform other duties or work in other departments as needed.
• Deliver service excellence, address member concerns, promote a safe and positive environment, and uphold GOLD Member and club standards.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday through Daily Pay; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed