Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Bellport, NY

8d • $22 - $28

About The Position

The Order Fulfillment Supervisor, referred to in the job summary as the Omni Supervisor, works closely with the Assistant Club Manager to lead Omni operations and team members, drive club performance, and deliver an outstanding member experience. The role oversees digital fulfillment initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club, while maintaining operational efficiencies, policies, procedures, and service standards.

The supervisor leads, trains, coaches, and develops team members; supports engagement and inclusion; sets clear expectations; and monitors performance. They use business reporting and key metrics to identify trends, correct process breakdowns, and improve performance and profitability. The role also maintains a clean, safe, organized Omni work area and delivers service aligned with BJ’s GOLD Member and Club Standards.

Daily work includes picking, verifying, staging, packing, and processing member orders; using an RF handheld scanner and other digital devices; handling inventory discrepancies, returns, damaged goods, and spoiled products; preparing shipping and staging documentation; and reviewing Omni reports. The supervisor ensures orders meet productivity and service-level requirements, maintains appropriate staffing and supplies, and follows club policies and standard operating procedures. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, and monitoring employee productivity.
• Ability to communicate information to Club Leadership.
• Demonstrated leadership capabilities, including driving engagement, supervising cross-functional teams, training team members, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service to all members.
• Open shift availability.
• Must be at least 18 years old.
• Computer proficiency.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni operations and team members in partnership with the Assistant Club Manager, driving club performance and member experience.
• Administer digital fulfillment initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Pick, verify, stage, pack, and process member orders accurately and promptly using pick lists and RF handheld scanner devices.
• Update merchandise locations and maintain organized product placement and staging areas.
• Meet productivity expectations and service-level agreements while adhering to established operating procedures.
• Communicate inventory and equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items and communicate concerns to Club Leadership.
• Teach, coach, train, and develop Omni team members on club policies, procedures, and order-pulling practices.
• Manage and assess team member performance, provide actionable feedback, assist with hiring and training, and ensure departments are properly staffed.
• Work with club teams to pull merchandise from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents, and securely package orders according to procedures.
• Maintain a neat, clean, organized, and safe Omni area; perform housekeeping, remove trash and cardboard, and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting, using performance metrics to identify trends and improvement opportunities.
• Maintain club policies and procedures, including dress code, and review ordering and replenishment of department supplies.
• Set service expectations, support team members in resolving member concerns, and uphold GOLD Member and Club Standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Medical plan options, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed