Order Fulfillment Supervisor Full Time

BJ's Wholesale Club•Bellport, NY

About The Position

The Order Fulfillment Supervisor, also described as the Omni Supervisor, provides leadership and direction within the club, working closely with the Assistant Club Manager. The role leads Omni team members, supports club performance, and oversees the administration and execution of digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club. The supervisor establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. The supervisor oversees order fulfillment workflows, including picking and verifying merchandise with handheld RF devices, staging and packaging orders, and ensuring orders meet productivity requirements and service level agreements. The role maintains organized and clean Omni work areas, manages returns and damaged or spoiled goods, reviews daily and weekly reporting, and communicates inventory or equipment issues and process improvements. The position also involves hiring, training, coaching, and assessing team members; supporting engagement and development; monitoring productivity; and ensuring adequate staffing. The supervisor models leadership, service, safety, inclusion, and the club’s GOLD standards, uses business data to improve performance, and may work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
Experience setting performance goals and meeting deadlines.
Ability to organize workflow, assign tasks, support staff, and report to Assistant Club Management.
Ability to monitor employee productivity and communicate information to Club Leadership.
Demonstrated leadership capabilities, including engaging team members, managing or supervising cross-functional teams, training team members, and communicating results.
Ability to own and deliver strategic initiatives and objectives.
Commitment to delivering outstanding service to members.
Open shift availability.
Must be at least 18 years of age.
Computer proficiency.
Ability to meet Omni productivity expectations for service level agreements, performance metrics, and goals.
Regular, predictable, full attendance.

Nice To Haves

Previous order-pulling experience.
Previous RF scanner experience.

Responsibilities

Lead Omni team members and oversee the club’s digital order fulfillment initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
Provide leadership and direction within the club, driving department performance and operational efficiencies.
Pick and verify member orders using handheld RF scanner devices, move merchandise to staging areas, and update merchandise locations.
Ensure orders are picked on time and meet productivity expectations and service level agreements.
Execute standard operating procedures for BOPIC, BOPIC Fresh, Curbside, and Ship from Club with full adherence.
Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
Manage and assess team member performance; provide feedback and develop talent.
Assist with hiring, training, and performance management, and ensure departments are properly staffed.
Print staging tickets, packing slips, shipping labels, and related documents; package orders securely according to standard procedures.
Keep the SFC/BOPIC area neat, clean, organized, and compliant with safety standards; perform housekeeping, including removing trash and cardboard.
Handle damaged goods and spoiled products according to standard operating procedures.
Process returns and determine how they should be handled, including through DDR or the Membership desk.
Review and manage daily and weekly Omni reporting, using metrics to identify trends and performance opportunities.
Communicate inventory and equipment problems to the Home Office and recommend improvements for inventory discrepancies.
Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
Work with the club team to obtain merchandise from reserve areas when possible to avoid sales-floor replenishment.
Maintain club policies and procedures, including dress code, and review ordering and replenishment of department supplies.
Set service expectations and support team members in resolving member concerns; provide a safe and positive experience for members and team members.
Model GOLD standards, maintain a clean and organized Omni area, and keep order storage bins clean and maintained.
Perform other duties as assigned, including working in other departments as needed.

Benefits

Weekly pay.
Daily Pay access to earned pay before payday; a fee may apply.
Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
Three medical plan options.
Optional dental insurance.
Optional vision insurance.
Health Savings Account options.
Flexible spending account options.
401(k) retirement savings plan with company match for team members age 18 and older.
Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount through after-tax payroll deductions; eligibility requirements vary by position.