Order Fulfillment Specialist Part Time

BJ's Wholesale Club • Chicopee, MA

5d

About The Position

The Order Fulfillment Specialist performs general warehouse activities supporting BJ’s digital order fulfillment initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from lists using a handheld RF scanner, verifying items and quantities, moving orders to staging, and securely packaging orders according to standard operating procedures. The specialist works to meet productivity standards, service-level agreements, and deadlines while providing friendly service and helping maintain a safe, clean, and organized work area.

Team members are expected to follow club policies and procedures, support compliance, work collaboratively, communicate inventory or equipment issues, and contribute to a positive member experience. The position may also involve working in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• May need to lift and move heavy or awkward objects weighing more than 50 pounds with assistance.
• The role involves continuous movement on hard surfaces and may require bending, climbing, crawling, handling, pulling, reaching, stooping, and positioning to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases quickly, courteously, and in a friendly manner.
• Use a handheld RF scanner to pick orders from the sales floor and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory and equipment problems, expired or short-dated items, and merchandise that needs replenishment.
• Work with the club team to obtain merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, goals, and deadlines.
• Follow operational efficiency, process, productivity, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards.
• Provide service excellence, address and de-escalate member concerns, and help maintain a safe and positive environment.
• Work as part of a team to meet club standards and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage and Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed