Order Fulfillment Associate Part Time

BJ's Wholesale Club • Hyannis, MA

13d • $17 - $20

About The Position

The Order Fulfillment Associate performs general warehouse activities to fulfill member orders, including pulling merchandise from a pick list, moving items from the sales floor to a staging area, using handheld scanners to verify merchandise and update locations, and operating equipment. The role supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club (SFC).

The associate works with club teams and leadership to meet order deadlines, productivity expectations, and service-level agreements. They package and stage orders according to standard procedures, keep the OMNI and SFC areas clean and organized, and handle returns, damaged goods, and spoiled products according to established processes. The position also requires following club policies, safety standards, dress code, and operational procedures, as well as providing friendly service and contributing to a safe, inclusive, and positive environment for members and coworkers.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 30 pounds; heavier or awkward items may need to be lifted and moved with assistance.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and update merchandise locations as needed.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Work with club leadership on individual performance when metrics are not met.
• Package orders securely according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; remove trash and cardboard and maintain storage bins according to safety and club standards.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether they should be handled through DDR or the Membership desk.
• Follow club policies and procedures, including dress code and safety standards.
• Deliver friendly, courteous service; address and escalate member concerns as appropriate.
• Attend work regularly and predictably, and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed