Order Execution Specialist

ITW

10d•$75,000 - $90,000

About The Position

MTS is seeking an Order Execution Specialist to manage the full order lifecycle and help achieve on-time delivery, revenue, and margin goals. The role coordinates people, tools, and processes using project management practices; resolves customer and order issues through assessment and escalation; and identifies ways to simplify order management for internal and external customers. The specialist manages a portfolio of approximately 100 active orders at a time, requiring strong prioritization and adaptability. The position serves as a central point of coordination between customers and internal teams throughout each order, from kickoff through demand release and closeout. It supports delivery in accordance with customer contracts, manages exceptions and compliance matters, and works across a global, matrixed organization. The specialist also tracks performance, analyzes recurring issues, recommends process improvements, and represents customer requirements in cross-functional decisions. The position offers compensation of $75,000–$90,000 based on relevant education and experience. MTS describes its workplace as diverse and inclusive and supports employee resource groups and community giving through the ITW Hearts Giving Hope Program.

Requirements

Bachelor’s degree in a business-related or technical discipline.
2–5 years of related experience.
Working knowledge of project management fundamentals, including scope, schedule, risk, and stakeholder management.
Ability to find common ground and solve problems across cross-functional groups in the best interests of customers and MTS.
Independent thinking, creative problem-solving, a results-driven approach, and ability to thrive in a fast-paced environment.
Ability to communicate complex process details and build credibility with all audiences.
Ability to work under strict deadlines and short turnaround times.
Proficiency in Microsoft Office, including Excel.
Strong prioritization skills and agility to take on additional work, given a portfolio of approximately 100 active orders.

Nice To Haves

PMP or similar certification.

Responsibilities

Own orders from kickoff through demand release, maintaining communication with customers and internal teams throughout each stage.
Follow up frequently to keep orders on schedule, including on-time delivery, installation scheduling, acceptance follow-up, and timely order closure.
Coordinate across Sales, Engineering, Application Engineering, Manufacturing, Supply Chain, Purchasing, Logistics, Service, and international MTS affiliate offices.
Scope each order like a project charter, confirming requirements, margin, and schedule commitments before work begins.
Build and maintain order plans and timelines identifying milestones, dependencies, and resource needs across departments.
Set escalation procedures and communication plans to address customer concerns efficiently across a global, matrixed organization.
Coordinate orders and activities to ensure on-time, in-spec delivery in accordance with the customer contract.
Resolve discrepancies and compliance issues, including certificates, compliance documents, and pre-shipment notifications.
Respond to and mitigate exceptions that prevent a smooth, automated order-to-delivery process.
Support the sales team during quoting by troubleshooting process- or product-related issues and owning them through resolution.
Maintain a tracking and measurement system to monitor and report order management performance and outstanding issues.
Analyze worldwide order management trends and data and recommend ways to prevent recurring technology, product, process, or contract issues.
Identify root causes of customer problems, recommend process changes for sustained resolution, and help drive adoption of process and tooling changes.
Facilitate regular cross-functional review meetings to track order management health and drive continuous improvement.
Research and troubleshoot customer problems, assess urgency, and drive resolution by securing resources and cross-department agreements.
Represent the voice of the customer and build cross-functional partnerships to champion customer requirements.
Complete a post-order analysis after each order to support continuous process improvement.
Perform other duties as assigned.