Jr. Analyst, Customer Order Execution

Ingredion Incorporated•Tulsa, OK

11d•$54,200 - $72,267•Onsite

About The Position

Ingredion is seeking a Jr. Analyst, Order Execution to join the Customer Order Execution team for their Tulsa Location supporting primarily the Americas (United States & Canada). The Jr. Analyst will be responsible for helping execute the Order to Invoice Operations strategy in the US/Canada region to ensure delivery of high-quality service to our Customers aligned to Ingredion’s Customer Experience commitments (responsive, empathetic, proactive, and innovative). This role is essential in supporting the Customer Order Execution team with the focus of supporting timely and accurate Customer order processing to drive improved Customer Experience while mitigating invoicing risks. The Jr. Analyst will also participate in special projects, support team development, and serve as a point of contact to troubleshoot and quickly resolve Customer issues. This role will be making decisions while supporting the Commercial and Customer Service teams and identifying and implementing processes to increase effectiveness, productivity, and efficiency of the department. This position requires a strong customer service focus, the ability to promptly resolve business issues, and strong aptitude to evaluate data effectively. This position is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners.

Requirements

Customer Order Management Expertise: Exhibit knowledge of the policies, procedures, and controls of Customer Order Management, including a minimum of one (1) year of Order to Invoice value chain experience. Demonstrated technical skills with a strong level of operational excellence.
Business Acumen: Exhibit understanding of business and financial concepts.
Design Thinking Skills: Solid systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Order to Invoice value chain.
Analytical Skills: Ability to analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement solutions.
Influencing Skills: Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.
Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity.
Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities.
Teamwork: Proven skill in promoting harmonious working relationships in a team environment to achieve departmental goals.
Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.
Results Focus: Highly organized with a high degree of attention to detail. Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally.
Computer Proficiency: Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation.
Communications: Excellent communication, customer service and organizational skills. Exhibit a positive attitude and willingness to interact with Customers and Executive level Business Partners. Presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with all levels of Management.

Nice To Haves

Bachelor's degree in business-related field, preferred
Prefer prior experience in a Global Shared Services environment.

Responsibilities

Support the end-to-end delivery of Order to Invoice Operations services supporting the US and Canada region to ensure efficient operations and timely and accurate order processing.
Support Order to Invoice Operations team in day-to-day operations
Expand and improve Order management and billing automation activities
Manage all aspects of assigned activities and deadlines
Support internal customer inquiries escalated as needed with a sense of urgency
Support and help enhance Team, especially in the areas of technology capabilities and skills
Provide training to new employees and system users on Policies, SoPs, and Controls
Maintain high level of Customer Service
Strong ability to set clear goals and support a high performing team
Collaborate with the Supervisor, Customer Order Execution and Associate Manager, Customer Contract Order Enablement and Portals Billing to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion.
Collaborate with Key Business Partners and report on monthly performance
Identify issues and process improvements for Steering committee review
Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications
Ensure adherence to Service Level Agreements, produce and review reports on Order processing, and identify and track any system or process performance issues. Escalate issues as necessary for timely resolution.
Ensure that all risk mitigating controls are completed and addressed weekly
Conduct all daily, weekly, and monthly activities to drive compliance to policies
Support audits and work with Team on remediations as required
Enforce and maintain SOX compliance for policies and procedures
Assist with month-end and year-end close activities as needed
Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.
Support the Supervisor with development of employees in the Tulsa SSC Order Execution Team. Help support training needs and assignments to deepen other team member’s understanding of Financial Operations processes.