Order Entry

Flow Control Group•Irving, TX

4d•Onsite

About The Position

New Gen Products (NGP), headquartered in Irving, Texas, was established in 2009 with the mission to quickly integrate new technologies into the marketplace that improve productivity. NGP partners with leading manufacturers focused on research and development to bring 'New Generation' products to market. NGP operates as a subsidiary of Flow Control Group (FCG), a major holdings company providing solutions for flow control, fluid handling, process, industrial automation, and life sciences across North America. FCG acts as a crucial link between over 3,000 suppliers and 15,000 customers, encompassing over 90 brand companies and nearly 1,700 employees, facilitating the distribution of essential components to various end markets.

Requirements

High school diploma or equivalent required.
Proven experience in data entry, order processing, or administrative support role is strongly preferred.
Exceptional attention to detail and a commitment to accuracy.
Strong computer proficiency, including excellent typing and 10-key skills.
Familiarity with order management software, CRM systems (e.g., Epicor, NetSuite, SAP), and Microsoft Office Suite (especially Excel and Outlook).
Excellent communication skills, both written and verbal, for interacting with customers and colleagues.
Effective organizational and time-management skills with the ability to prioritize and multitask in a fast-paced, high-volume environment.
Strong problem-solving abilities and the capacity to work independently.
Ability to communicate effectively in English; Spanish is helpful as well.

Nice To Haves

Spanish language skills

Responsibilities

Process customer orders: Receive, review, and accurately enter customer purchase orders into the company's ERP or order management system via various channels, including phone, email, and online platforms.
Verify order details: Cross-reference new and existing data to verify the accuracy of orders, ensuring all information such as pricing, product codes, and quantities are correct before processing.
Coordinate with internal teams: Work closely with the sales, shipping, accounting, and warehouse departments to confirm inventory availability, clarify order details, and resolve any discrepancies or issues.
Provide customer service support: Respond to customer and sales team inquiries regarding order status, shipping dates, and product availability in a timely and professional manner.
Maintain data integrity: Update and maintain customer records, sales data, and other relevant information in the database with precision and confidentiality.
Handle administrative tasks: Prepare and generate invoices, shipping documents, and reports related to order processing and status.
Troubleshoot and resolve issues: Address any problems that arise with orders, including changes, cancellations, or delivery delays, and escalate complex issues when necessary.