Order Entry Specialist/Receptionist

Share Corporation • Milwaukee, WI

18h • Onsite

About The Position

The Order Entry Specialist/receptionist is responsible for accurately processing customer orders and providing exceptional customer service across multiple communication channels. This role serves as a primary point of contact for customers and visitors while ensuring efficient order management and administrative support.

Requirements

• High school diploma or equivalent required
• Previous order entry experience in an office environment
• Proficiency with Microsoft Office Suite, particularly Outlook
• Experience using order entry or ERP systems (SAP preferred)
• Ability to process credit cards and other payment methods
• Strong multitasking, prioritization, and organizational skills
• Professional and courteous communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to wear required personal protective equipment when necessary

Responsibilities

• Accurately enter and process 20+ customer orders daily in the SAP system
• Review complex purchase orders and ensure all required information is complete and accurate
• Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services
• Obtain and verify order-related details including payment, freight, availability, and order status
• Follow up with customers to resolve discrepancies or issues in a timely manner
• Coordinate with internal departments on shipping and billing processes
• Provide backup receptionist coverage, including greeting visitors and managing invoicing paperwork
• Screen and route incoming calls and communications appropriately
• Stay informed on inventory levels and product availability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees