Order Entry Specialist- Customer Service

Detector Electronics LLC • Bloomington, MN

9h • Onsite

About The Position

The Order Entry Customer Service Representative is responsible for accurately processing customer orders, managing order-related inquiries, and ensuring a high level of customer satisfaction. This role serves as a key point of contact between customers, sales, and internal departments to support efficient order fulfillment within a manufacturing environment.

Requirements

• High school diploma or equivalent required
• 2+ years of customer service or order entry experience, preferably in a manufacturing or distribution environment
• Experience with ERP systems (e.g., SAP, Oracle, Epicor, or similar)
• Strong attention to detail and accuracy in data entry
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (especially Excel and Outlook)

Nice To Haves

• associate or bachelor’s preferred

Responsibilities

• Accurately enter and process customer orders in the ERP system
• Utilize the CRM system to maintain order records and validate information
• Utilize compliance tools to screen orders and escalate as needed
• Review orders for completeness, pricing, lead times, and product availability
• Communicate order confirmations, changes, and updates to customers
• Resolve order discrepancies, pricing issues, and billing concerns
• Maintain and create customer accounts
• Assist with returns, credits, and warranty-related requests as needed
• Support continuous improvement efforts related to order processing and customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees