Order Entry Manager
About The Position
Quality Enclosures is looking for a hands-on Order Entry Manager to take charge of their centralized quote and order entry function. This is a high-impact role where leadership sets the pace for the entire business. The manager will build and develop a strong team, set priorities, and implement operating discipline for consistent, on-time execution. This is a hands-on leadership role for someone who enjoys developing people, improving workflows, and using metrics to turn operational challenges into measurable results. The manager will partner closely with Inside Sales, Customer Success, Production, Engineering, and other teams to remove bottlenecks and improve the flow of work across the organization.
Requirements
- Four to six years of experience in order entry, operations, customer service, manufacturing support, or a related environment.
- At least three years of experience supervising or leading a team, including coaching employees and addressing performance concerns.
- Demonstrated success establishing and monitoring KPIs, scoreboards, or other performance measures to improve accountability and results.
- Experience with ERP systems and order-processing workflows.
- Strong organization, communication, analytical thinking, problem-solving, and decision-making skills.
- The ability to remain accurate, responsive, and composed in a fast-paced, high-volume environment.
Nice To Haves
- Experience supporting manufacturing, custom products, or another production-connected order environment.
- Experience creating SOPs, training resources, or process improvements for a growing operation.
Responsibilities
- Lead and develop the team. Set clear expectations, assign priorities, provide training and coaching, address performance concerns, and serve as the escalation point for complex issues.
- Manage the centralized order queue.
- Drive quality and accountability.
- Measure and improve performance. Use KPIs and scoreboards, including accuracy, throughput, efficiency, turnaround time, and on-time release, to identify trends and strengthen results.
- Improve and standardize processes. Address the root causes of errors, rework, and delays while developing SOPs, training materials, and scalable best practices.
- Lead cross-functional coordination. Partner with Inside Sales, Customer Success, Production, Engineering, and other teams to resolve issues and ensure customer and sales requirements are executed effectively.
- Provide hands-on order-processing and operational support when business needs require it.
Benefits
- Health, dental, and vision insurance.
- 401(k), paid time off, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
