Order Entry Clerk

Transnation Title Agency•Ann Arbor, MI

5d•Onsite

About The Position

Transnation Title Agency is seeking a detail-oriented Order Entry Clerk for its Ann Arbor Office. This administrative role supports the title and escrow process by processing incoming orders accurately, efficiently, and on time. The clerk works with customers and internal teams, maintains complete and accurate documentation, and routes completed files to the appropriate production team.

Requirements

High school diploma or equivalent.
One to three years of administrative, customer service, or data entry experience.
Excellent attention to detail and strong data entry accuracy.
Strong organizational and time management skills, with the ability to manage multiple priorities.
Effective verbal and written communication skills.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to learn new technology and title production software quickly.
Positive attitude, strong work ethic, and commitment to outstanding customer service.

Nice To Haves

Previous experience in title insurance, escrow, mortgage lending, real estate, or a related industry.

Responsibilities

Review incoming title and escrow orders for completeness and accuracy.
Enter order information into the title and escrow production system accurately.
Contact customers and internal departments to obtain missing information and documentation.
Retrieve and organize property records, starter documents, and supporting information.
Research and obtain property tax and legal information from approved sources.
Maintain accurate electronic files and ensure documentation is complete.
Monitor incoming order status and route completed files to the appropriate production team for title search and examination.
Communicate professionally and provide customer service to customers, lenders, real estate professionals, attorneys, and coworkers.
Follow company policies, underwriting requirements, and established procedures to ensure compliant order processing.