Order Entry Clerk

Aston Carter•Carteret, NJ

3d•$21 - $22•Onsite

About The Position

The Order Entry and Customer Support Specialist accurately processes customer orders, maintains detailed clerical records, and supports reporting activities while communicating professionally with customers by email and phone. The role works closely with warehouse and operations staff to ensure orders are processed efficiently and correctly. This is a fully onsite contract-to-hire position based in Carteret, New Jersey, with a Monday through Friday schedule from 9:00 a.m. to 5:00 p.m. The position uses computers and Microsoft Excel for data entry and reporting, along with phone and email communication. The pay range is $21.00–$22.00 per hour.

Requirements

Experience with order entry and data entry in a clerical or administrative setting.
Strong attention to detail and accuracy when entering and reviewing order and invoice information.
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP.
Ability to manage inbound and outbound customer calls professionally and courteously.
Strong written communication skills for clear and accurate customer email correspondence.
Organizational skills to maintain records and manage multiple orders and tasks simultaneously.

Nice To Haves

Comfort with reporting tasks and supporting general management with data and insights.
Ability to investigate and resolve order discrepancies and communicate effectively with customers.
Willingness to work onsite and collaborate closely with warehouse and office staff.
Adaptability to changing priorities while maintaining accuracy in order and data entry.

Responsibilities

Enter customer orders accurately and ensure information is complete and correct.
Process and route orders to the warehouse in a timely manner.
Prepare, update, and email invoices to customers, ensuring accuracy and clarity.
Perform Excel data entry to support reporting and maintain and update spreadsheets.
Use pivot tables and VLOOKUP to compile, analyze, and present data for the general management team.
Handle inbound customer calls to answer questions, discuss order details, and resolve discrepancies.
Make outbound customer calls to clarify order information, follow up on issues, and support customer satisfaction.
Maintain accurate and organized records related to orders, invoices, and customer communications.
Review order and invoice details to identify and correct errors or inconsistencies.
Collaborate with warehouse and operations teams to ensure efficient and accurate order processing.