Order Entry Clerk

Aston Carter•Melrose Park, IL

8h•$20 - $22•Onsite

About The Position

The Order Entry Clerk receives and processes incoming customer materials for testing, enters orders into the Customer Management System (LUCY), and supports the order lifecycle from receipt through final reporting. The role combines administrative work with light hands-on duties in a shop and receiving environment. It requires attention to detail, clear communication with customers and internal teams, and the ability to manage multiple tasks in a fast-paced testing and certification setting. The position operates primarily in a shop and receiving area rather than a traditional office. Work includes handling shipments, opening packages and crates, identifying materials, and initiating order processing, especially during busy mornings. The schedule typically runs from approximately 8:00 AM to 4:30 PM, with some flexibility in start time and a 30-minute unpaid lunch. The position is fully onsite in Melrose Park, Illinois, and requires steel-toe shoes and other appropriate PPE. The role uses the proprietary LUCY order-entry system and standard office software. The workplace emphasizes teamwork, professionalism, and a steady workflow, with opportunities for growth and increased responsibility.

Requirements

At least one year of experience in a role combining office-style administrative work with a hands-on or shop/manufacturing environment.
Proficiency with Microsoft Excel, Outlook, and Word.
Ability to retain information, follow detailed directions, and adhere to established procedures.
Strong written communication skills, particularly for customer and internal email correspondence.
Comfort and accuracy using a keyboard and performing data entry.
Experience with administrative tasks, data entry, order entry, and purchase orders.
Ability to provide sales and general administrative support in a customer-focused environment.
Self-motivation and ability to take initiative and responsibility for meeting customer needs.
Ability to work independently and as part of a team while maintaining a steady workflow.
Ability to move quickly and efficiently between projects or tasks in a busy environment.
High degree of professionalism in interactions and communications.
Comfort working around industrial materials and manufacturing-related activities.
Ability to wear required personal protective equipment, including steel-toe shoes and other PPE.

Nice To Haves

Experience in a shop, manufacturing, or testing environment.
Familiarity with customer management or order-entry systems, especially quantity-based systems.
Ability to assist in planning and developing improved operational procedures for continuous improvement.
Strong customer-service orientation and confidence explaining services and procedures after training.
Organizational skills for managing files, documentation, and multiple orders concurrently.
Interest in growing with a company and taking on increased responsibility.

Responsibilities

Receive and process incoming customer materials, ensuring items are logged and tracked.
Open packages and crates, verify contents against paperwork, and identify samples accurately.
Review incoming paperwork for quantity accuracy and completeness, including purchase order details and instructions.
Enter testing orders accurately into LUCY and maintain up-to-date records.
Mark and label samples for processing and proper routing.
Source and review specifications and evaluate requirements to ensure orders are entered correctly.
Process retests and additional testing requests, updating systems and documentation.
Prepare work instructions and release orders that do not require engineering involvement.
Notify engineers when materials arrive for orders assigned to them and enter orders on their behalf when requested.
Communicate with customers by email, phone, and in person to clarify instructions, resolve issues, and answer questions about orders, status, expediting, or complaints.
Contact customers when purchase order information is unclear, incorrect, or insufficient, including discrepancies in amounts or instructions.
Assist with reporting department coverage and provide administrative support as needed.
Collect and collate laboratory-generated data and assemble information into final reports.
Create and issue accurate, complete final laboratory reports to customers.
Maintain and update customer information and order details in LUCY.
Meet, greet, and log walk-in guests and complete visitor documentation accurately.
Coordinate information with operations, engineering, accounting, sales, and management throughout the testing process.
Follow established procedures and quality standards when processing testing requests and certifications.
Assist in planning and developing improved operational procedures to enhance efficiency and customer service.
Maintain the file room by filing documents, matching paperwork to files, and organizing records for storage and retrieval.
Perform shipping and receiving duties, including arranging return shipments, scheduling courier services, and maintaining shipping supplies.
Support multiple team functions and assist other departments as needed, particularly during slower afternoon periods.
Perform other related duties as assigned.