Order Entry and Submittal Manager
About The Position
Cleaver-Brooks is seeking an Order Entry & Submittal Manager for its Thomasville, Georgia team. The role manages orders after processing, including generating submittal documentation and interpreting orders to apply appropriate project options. The manager works with customers and representatives on drawing changes and approvals, with sales engineering on options not included in original orders, and with design engineering to ensure accurate drawings and information. The position supervises domestic and international submittal generation and staff, initiates international and governmental quotes, and assists sales engineers with quotes for customer additions. It also supports drawing and process improvements for the order entry and submittal departments and tracks submittal timeliness for monthly reporting. The role requires thorough product knowledge, strong communication and problem-solving skills, sound judgment, and effective interaction with internal and external contacts. Work is performed in a normal office environment, with normal plant, shop, field, or office conditions and negligible or little to no exposure to hazards.
Requirements
- Associate's degree.
- Minimum 5 to 8 years of experience.
- Thorough and relevant product knowledge.
- Excellent communication, problem-solving, and persuasion skills when working and communicating with customers.
- Ability to exercise judgment and intellect, interpret policies and procedures, solve problems, and facilitate work.
- Effective interpersonal skills and ability to interface with people inside and outside the company.
- Ability to work in a normal office environment.
- Ability to perform a few simple, rapid hand operations and simple, easy muscular movements.
Responsibilities
- Manage orders after processing, including generating submittal documentation and interpreting orders to apply appropriate project options.
- Interface with customers and representatives regarding drawing changes and approvals.
- Coordinate with sales engineering on additional options not included in original orders.
- Coordinate with design engineering to ensure accurate drawings and information.
- Supervise and maintain domestic and international submittal generation.
- Initiate international and governmental quotes and assist sales engineers in developing quotes for customer additions.
- Assist in developing drawing and process improvements for the order entry and submittal departments.
- Track and evaluate submittal timeliness and document results in a monthly report.
- Direct and supervise staff.
Benefits
- Competitive salary
- Comprehensive benefits, including medical, dental, and vision coverage
- Maternity support program
- Discounted virtual physician visits
- Voluntary medical benefits, including Critical Illness, Hospital Care, and Accidental Injury coverage
- FSA and HSA
- Life insurance
- Short-term and long-term disability
- Cash matching 401(k) plan
- Employee assistance program (EAP)
- Pet insurance
- Employee discount program
- Tuition assistance
- Paid time off
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
