Order Desk - RMA/Parts Support

Jam Industries • Southaven, MS

17d

About The Position

The RMA Receiver / Parts Support is responsible for processing product returns, managing inventory transactions, supporting the parts department, and accurately receiving and handling merchandise. The role requires strong organizational skills, attention to detail, and safe, efficient operation of warehouse equipment.

The position is scheduled Monday through Friday, 8:30 AM to 5:30 PM. The employee must be able to work overtime as required and perform physical tasks in a warehouse environment.

Requirements

• High School Diploma or GED required.
• Intermediate computer skills required.
• Experience using RF scan guns and warehouse inventory systems.
• Minimum of three years of relevant experience, including product returns and RMA processing.
• Minimum of one year of forklift operating experience.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work effectively in a fast-paced, dynamic environment, independently and collaboratively.
• High attention to detail and accuracy.
• Strong sense of urgency and commitment to meeting deadlines.
• Ability to lift up to 50 lbs. safely, using proper lifting techniques and/or material handling equipment.
• Ability to stand and walk for extended periods.
• Ability to work overtime as required.
• Comfort working in a warehouse environment and operating material handling equipment safely.

Nice To Haves

• An Associate's Degree is considered an asset.
• Valid forklift certification is preferred.

Responsibilities

• Process and handle product returns (RMAs).
• Distribute Return Merchandise Authorizations (RMAs).
• Put away merchandise and parts inventory.
• Investigate and identify inventory discrepancies within service stock.
• Safely operate order pickers, reach trucks, counterbalance forklifts, and powered pallet jacks.
• Receive, transfer, and verify UPC-labeled inventory using RF scanning equipment.
• Assist with parts department operations, including receiving, inventory support, and order picking.
• Maintain accurate inventory records and comply with company procedures.
• Support warehouse and inventory management functions as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED