Order Coordinator - Parts/Products Team

Cogent • Fenton, MO

2d

About The Position

Cogent is seeking an Order Coordinator for its Parts/Products Team. The role coordinates customer orders from review and entry through vendor purchasing, delivery updates, invoicing, and recordkeeping. The coordinator works with customers, vendors, sales personnel, and Application Engineers, with daily customer contact and a strong emphasis on customer service. Cogent describes its workplace as employee-owned and collaborative, with opportunities to contribute ideas, support innovation, and develop professionally.

Requirements

• Associate degree or higher.
• Previous experience in customer service, order coordination, or scheduling.
• Proficiency with Microsoft Word, Excel, Google Drive, and Gmail.
• Self-motivation and ability to work in a fast-paced environment while promoting teamwork.
• Ability to multitask, including using telephone and computer skills simultaneously.
• General knowledge of basic mathematical computations.
• Ability to sit for extended periods while typing and reading on a computer.

Nice To Haves

• Experience using Epicor Prophet 21 or similar ERP software.
• Experience using Salesforce or similar CRM software.

Responsibilities

• Review orders for accuracy and completion and clarify invalid or unclear requirements with sales staff.
• Enter sales orders from Application Engineers into the ERP system.
• Place vendor orders for customer purchases.
• Calculate prices, shipping costs, and applicable discounts.
• Handle inbound calls from customers, vendors, and sales personnel.
• Provide parts sales quotes using vendor-provided resources.
• Determine order timing to support timely delivery and cost savings.
• Verify and update customer information.
• Review customer accounts for credit status and outstanding payments.
• Inform customers and salespeople of shipping dates and possible delays.
• Prepare invoices accurately in the billing system.
• Electronically file copies of received orders.
• Meet productivity standards so orders are handled in a timely and efficient manner.
• Provide customer service through daily customer contact.

Benefits

• Employee ownership through an ESOP.
• 401(k) with company match.
• Profit sharing.
• Medical, dental, vision, and life insurance.
• Generous paid time off.
• Paid holidays.
• Volunteer time off.
• Career development and advancement opportunities.
• A culture that values innovation, collaboration, and respect.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree