Order Desk - Parts Coordinator

Jam • Southaven, MS

83d • Onsite

About The Position

JAM Industries, a leading distributor of consumer electronic goods, pro-audio equipment, and musical instruments since 1972, is seeking an RMA Receiver / Parts Support to join their team. This role is crucial in maintaining customer service standards by handling product returns, managing RMAs, and supporting the parts department. The position operates on a Monday-Friday schedule from 8:30 AM to 5:30 PM.

Requirements

• Proficiency with Microsoft Office Applications
• Excellent communication skills (written/verbal) and interpersonal skills
• Demonstrated organizational ability and follow-through
• Demonstrated ability to work in a fast-paced, dynamic environment
• Demonstrated ability to work harmoniously in a team as well as autonomously
• Strong attention to detail
• Excellent customer service skills
• Strong sense of urgency
• Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack
• Must be able to stand and walk for extended periods of time
• Must be able to work overtime as needed
• Minimum of a GED or High School Diploma
• Must have intermediate computer skills and be familiar with RF scan-guns
• Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs
• Minimum of 1 year of forklift experience required

Nice To Haves

• An Associate's degree would be considered an asset
• Forklift certification preferred

Responsibilities

• Handling product returns
• Distributing RMAs (Return Merchandise Authorizations)
• Performs put away of merchandise and parts
• Identify inventory discrepancies in Service Stock
• Safely operate an order picker, reach truck, sit-down counterbalance, or powered pallet jack
• Accurately receive, transfer, and check UPC-labeled inventory using an RF scan-gun
• Assist in parts department support, receiving, and picking

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar
• Generous employee discounts on our products
• Ongoing learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED