Order Desk - Purchasing

The Franklin Group Inc•Boise, ID

17h

About The Position

The Order Desk - Purchasing role owns the end-to-end ordering and purchasing workflow for TVID Interiors operations, covering cabinets, countertops, and flooring. The position ensures accurate and timely execution of material and installed orders across vendors, builders, and internal teams. The role processes requests through Job Sync and enters sales orders, purchase orders, and work orders in BisTrack. It places flooring orders through vendor portals, prepares cabinet and countertop work orders, coordinates credit releases, manages confirmations and vendor communications, and monitors orders across Trello, Job Sync, and BisTrack. It also supports inventory and cycle counts and maintains organized records and files. Franklin Building Supply is a 100% employee-owned lumber and building materials company serving professional home builders, with locations in Idaho and Nevada. Eligible employees receive an annual stock gift averaging 17% of their earnings. The company reports competitive compensation and benefits, including medical/Rx, vision and dental insurance, a 401(k), paid time off, holiday pay, disability insurance, and life insurance.

Requirements

Strong attention to detail, especially for pricing, quantities, margins, and contract selections.
Comfort navigating multiple software systems simultaneously, including BisTrack, Job Sync, SharePoint, vendor portals, and Outlook.
Good judgment and decision-making, with the ability to problem-solve with minimal supervision.
Effective prioritization and ability to manage multiple open orders and vendor follow-ups.
Professional written and verbal communication skills with vendors and internal staff.
Ability to modify daily plans to handle urgent order issues or expedites.
Team-oriented approach and a service mindset toward field, design, and Accounts Receivable teams.
Ability to thrive under pressure while maintaining accuracy.
High school diploma or equivalent.

Nice To Haves

BisTrack experience, including order entry, work orders, purchase orders, and receiving.
Experience with interior finish products such as cabinets, countertops, or flooring, or with construction supply.
Microsoft Office proficiency, particularly Outlook, Excel, and SharePoint.

Responsibilities

Process incoming Job Sync order requests across carpet, LVP, tile, cabinets, and countertops.
Create sales orders, purchase orders, and work orders in BisTrack with accurate specialty area, contract type, contact assignments, and reference-code links.
Place carpet and hard-surface orders through vendor dealer portals and verify pricing, quantities, and side marks against measure documents.
Generate cabinet and countertop work orders with accurate machine-group routing, SharePoint document links in notes, and correct contract and posting selections.
Coordinate credit release codes with Accounts Receivable when builder accounts are over their limit.
Upload order confirmations to purchase orders in BisTrack and mark orders as ordered in Job Sync.
Retrieve measure documents, bids, and purchase orders from SharePoint for order entry.
Communicate with vendors about confirmations, substitutions, lead times, and issue resolution.
Maintain vendor contact records and customer references in BisTrack.
Monitor Trello, Job Sync, and open contracts in BisTrack to identify stalled orders.
Assist with inventory management and cycle-count support.
Maintain organized paperwork, digital files, and BisTrack records and reports.
Interact professionally with vendors and internal teams by phone, email, and in person.
Perform other duties as assigned.