Optometry Assistant – Back Office

Family HealthCare Network • Fresno, CA

5d

About The Position

The Optometry Assistant – Back Office supports the Optometrist with clinical and administrative duties throughout the optometry patient visit. The role supports patient flow, appointment scheduling and follow-up, patient records and documentation, clinical testing, exam-room preparation, equipment sterilization, and dispensary-related tasks. The employee may be required to work at any FHCN location based on business needs and performs other duties as assigned.

Effective June 1, 2026, individuals hired into the role must have work-related skills beyond high-school completion, including written and verbal communication, computational, computer, mathematical, and technical skills. They must provide proof of high-school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5, and have healthcare-related knowledge commonly acquired through a trade school, paraprofessional, or certificate program. A higher-level degree with a stronger GPA may be provided in lieu of the high-school diploma. At least two years of optometry or ophthalmology experience is required. No licenses or certifications are required.

Requirements

• At least two years of optometry or ophthalmology experience.
• Effective June 1, 2026, proof of high-school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5; alternatively, proof of a higher-level degree with a stronger GPA may be provided in lieu of the high-school diploma.
• Effective June 1, 2026, work-related skills beyond high-school completion, including formal written and verbal communication, computational, computer, mathematical, and technical skills.
• Effective June 1, 2026, healthcare-related knowledge frequently acquired through a trade school, paraprofessional, or certificate-type program.
• Ability to prepare more complex documents in Microsoft Word, including tables, charts, graphs, and other elements.
• Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
• Ability to create basic presentations in Microsoft PowerPoint.
• Ability to effectively communicate routine or non-technical information to coworkers and others, including written information and verbal presentations.
• Regular attendance and ability to work at any FHCN location based on business need.
• Physical ability to sit and use repetitive hand movements to type and grasp; frequently stand or walk; and occasionally bend, twist, squat, climb, kneel, reach above or below shoulder height, and move items up to 20 pounds.

Responsibilities

• Support and monitor patient flow in the back office, including advance appointment scrubbing, distribution of patients and walk-ins, updates about wait times, and patient flow in the system.
• Schedule patient appointments, follow up on no-shows, and respond to messages and requests as appropriate.
• Understand general front-office workflows and provide front-office support when needed.
• Perform aspects of the patient visit, including reviewing health records and updating medication, medical, and surgical histories; obtaining vital signs and patient data; and initiating specialty-care referral and service follow-up per policy.
• Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
• Complete clinical forms required for patient visits, such as patient assistance program and Staying Healthy Assessment forms.
• Maintain communication within the patient care team.
• Perform medical tests and prepare patients for vision examinations, including testing near and far acuity, depth perception, macula integrity, color perception, and visual field.
• Scan relevant documents into the electronic health record and document patient information according to policy and training.
• Prepare and stock exam rooms and the lab, and monitor inventory for adequate supplies.
• Conduct weekly testing and weekly or monthly cleaning of sterilization equipment, and sterilize medical equipment.
• Instruct patients in the care and use of glasses or contact lenses; assist with frame selection; adjust and repair glasses; and modify contact lenses.
• Adhere to the Attendance and Absenteeism Policy and regular attendance requirements.
• Be able to report to and work at any FHCN location at the beginning of or during a shift based on business need.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED