Optometry Assistant – Back Office
About The Position
The Optometry Assistant – Back Office supports the Optometrist with clinical and administrative duties throughout the optometry patient visit. The role supports patient flow, prepares and updates patient records, collects vital signs and patient data, assists with vision testing, and documents care in the electronic health record. It also includes preparing and stocking exam rooms and the lab, maintaining sterilization equipment, helping patients with glasses and contact lenses, and providing support to front-office workflows when needed. The employee may be required to work at any FHCN location based on business needs. Effective June 1, 2026, individuals hired into the role must have work-related skills beyond high school, including communication, computational, computer, mathematical, and technical skills. They must provide proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5, along with healthcare-related knowledge often acquired through a trade school, paraprofessional, or certificate program. A higher-level degree with a stronger GPA may be used in lieu of high school diploma proof. At least two years of optometry or ophthalmology experience is required. No licenses or certifications are required.
Requirements
- Effective June 1, 2026: high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5; proof of a higher-level degree with a stronger GPA may be submitted in lieu of the high school diploma.
- Healthcare-related knowledge, frequently acquired through a trade school, paraprofessional, or certificate-type program.
- At least two years of optometry or ophthalmology experience.
- Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
- Ability to use Microsoft Excel to review and compile data using formulas, functions, lookup tables, and other standard spreadsheet elements.
- Ability to create basic Microsoft PowerPoint presentations.
- Ability to communicate routine or non-technical information effectively with coworkers and others.
- Ability to communicate written information, including electronic correspondence, and deliver verbal presentations effectively.
- No licenses or certifications required.
- Ability to meet the physical demands of the role, with reasonable accommodations where applicable.
Responsibilities
- Support and monitor patient flow in the back office, including reviewing appointments in advance, distributing patients and walk-ins, communicating wait times, scheduling appointments, following up on no-shows, and responding to messages and requests.
- Understand general front-office workflows and provide front-office support when needed.
- Review health records with patients and update clinical information, including current medications and medical and surgical histories.
- Obtain vital signs and patient data.
- Initiate follow-up for specialty-care referrals and services according to policy.
- Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
- Complete clinical forms required for visits, such as patient assistance program and Staying Healthy Assessment forms.
- Maintain communication within the patient care team.
- Prepare patients for vision examinations and assist with testing near and far acuity, depth perception, macula integrity, color perception, and visual field.
- Scan relevant documents into the electronic health record and document in the record according to policy and training.
- Prepare and stock exam rooms and the lab, and monitor inventory.
- Conduct weekly testing and weekly or monthly cleaning of sterilization equipment, and sterilize medical equipment.
- Instruct patients in the care and use of glasses or contact lenses.
- Assist patients with frame selection, adjust and repair glasses, and modify contact lenses.
- Adhere to the Attendance and Absenteeism Policy.
- Be able to report to and work at any FHCN location at the beginning of or during a shift based on business needs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
