Optometry Assistant – Back Office

Family HealthCare Network • Visalia, CA

5d • $25 - $30

About The Position

The Optometry Assistant – Back Office supports the Optometrist with clinical and administrative duties throughout the optometry patient visit. The role supports patient flow, prepares patients and exam rooms, performs vision testing and documentation, assists with eyewear and contact lenses, and helps maintain clinical equipment and supplies. The employee may be assigned to any FHCN location based on business needs.

Requirements

• Effective June 1, 2026, applicants must have work-related skills beyond high school completion, including written and verbal communication, computational and computer, mathematical, and technical skills.
• Effective June 1, 2026, provide proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5, and have healthcare-related knowledge frequently acquired through a trade school, paraprofessional, or certificate program.
• An applicant with a degree higher than the role requires and a stronger GPA in that program may provide proof of that GPA in lieu of a high school diploma.
• Effective June 1, 2026, a minimum of two years of Optometry or Ophthalmology experience is required.
• Ability to prepare complex Microsoft Word documents, including tables, charts, graphs, and other elements.
• Ability to use Microsoft Excel to review and compile data, including formulas, functions, lookup tables, and other standard spreadsheet elements.
• Ability to create basic Microsoft PowerPoint presentations.
• Ability to communicate routine or non-technical information effectively to coworkers and others, and to communicate written information and verbal presentations effectively.
• Meet the position’s physical demands, with reasonable accommodations available as described.

Responsibilities

• Support and monitor back-office patient flow, including reviewing appointments in advance, distributing patients and walk-ins, informing patients of wait times, scheduling appointments, following up on no-shows, responding to messages and requests, and assisting with front-office workflows when needed.
• Review patient health records and update clinical information, including medication, medical, and surgical histories.
• Obtain vital signs and patient data.
• Initiate follow-up for specialty care referrals and services according to policy.
• Support dispensary functions, including prescription refill requests, medication logging, and pharmacy and patient phone calls.
• Complete clinical forms required for patient visits, including patient assistance program and Staying Healthy Assessment forms.
• Maintain communication within the patient care team.
• Prepare patients for vision examinations and assist with testing near and far acuity, depth perception, macula integrity, color perception, and visual field.
• Scan relevant documents into the electronic health record and document patient information according to policy and training.
• Prepare and stock exam rooms and the lab, and monitor inventory for adequate supplies.
• Conduct weekly testing and weekly or monthly cleaning of sterilization equipment, and sterilize medical equipment.
• Instruct patients in the care and use of glasses or contact lenses.
• Assist patients with frame selection, adjust and repair glasses, and modify contact lenses.
• Adhere to the Attendance and Absenteeism Policy and maintain regular attendance.
• Be able to work at any FHCN location at the beginning of or during a shift based on business need.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED