Optometric Technician - Thruway

Warby Parker•Winston-Salem, NC

12h

About The Position

Warby Parker is seeking an Optometric Technician to work with Optometrists and provide patients with a positive eye exam experience in a high-volume retail setting. The technician manages patient flow, performs preliminary clinical data collection, supports in-person and video-assisted exams, and helps new contact lens wearers learn insertion and removal. The role also involves appointment coordination and follow-up, accurate recordkeeping, preparation of reports for other medical professionals, and compliance with regulations, privacy policies, and company procedures. The technician maintains an organized, clean, well-stocked exam room and calibrated equipment, and supports the retail sales team as directed by the Store Leader. The ideal candidate is professional, compassionate, collaborative, organized, comfortable with technology, and able to multitask while maintaining efficient patient flow. Experience in a medical or optometry environment, familiarity with eyewear and healthcare technology, G Suite knowledge, and optometric technician training or CPOT certification are preferred.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective collaboration and communication with doctors, the store team, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain patient flow.
Able to think outside the box when needed.
Precise, comfortable with technology, and able to learn and use new medical applications quickly.
Enthusiasm for working with a doctor in a high-volume retail setting, in person or virtually.

Nice To Haves

At least 1 year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe product features and benefits.
Working knowledge of G Suite.
Previous experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patients, building rapport.
Collect preliminary clinical data, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in lens insertion and removal, and train additional team members as directed by the Store Leader.
Support appointment booking and follow-up, including appointment confirmation, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process.
Help the doctor maintain accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials up to date, clean equipment, and perform ongoing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees.
Paid holidays for full-time employees.
Vacation days per year for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.