Optometric Technician

EssilorLuxottica Group • East Brunswick, NJ

8d • $21 - $29

About The Position

The Optometric Technician creates value for patients by delivering the LensCrafters Experience and ensuring high-quality optometric care. The role supports the patient experience before, during, and after examinations, helps meet store performance indicators, and connects the doctor and retail functions.

The technician assists the optometrist with examinations, performs pre-examination testing, records patient information, supports contact lens care, and maintains clinical equipment and supplies. The position also involves patient service, appointment and records administration, accurate data entry, patient follow-up, and support for retail operations as capacity and patient demand allow.

Requirements

• High school graduate or equivalent.
• Minimum of one year of strong customer service skills, internal or external.
• Leadership skills.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
• Ability to work autonomously.
• Knowledge of an office environment.
• Strong basic math skills.

Nice To Haves

• Experience in retail and/or optical.
• Experience in healthcare.

Responsibilities

• Greet patients promptly and maintain a professional image; answer telephone calls in a friendly and courteous manner.
• Assist the optometrist with eye examinations, including privately obtaining medical history and preparing patients for examinations.
• Perform tests and pre-examination measurements accurately and within the appropriate timeframe, explaining measurements and answering patient questions.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Provide patient service with patience and courtesy, including resolving situations involving unsatisfied patients.
• Work accurately and thoroughly under time pressure and with high patient volume.
• Use appointment scheduling procedures and computer systems, and handle and file patient records in accordance with HIPAA.
• Support exam retention and cultivation through NEE calls, 24-hour confirmation calls, and no-show call-backs.
• Place contact lens trial orders, check for expired contact lenses, and keep the contact lens room orderly and clutter-free.
• Use the CIAO system to enter customer and patient data, insurance information, eye care services and fees, and prescription information accurately.
• Maintain a safe working environment for associates, customers, and patients.
• Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
• Adapt to different examination scenarios and interact effectively with patients and staff.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail operations as capacity and patient demand allow.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• May be offered a competitive bonus and/or commission plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED