Optometric Technician

EssilorLuxottica Group•Springfield, MO

10d

About The Position

The Optometric Technician partners with the Managing Doctor (OD) to help ensure patients receive high-quality optometric care and a seamless experience during eye exams. The role connects the doctor with other primary care functions, supports patient care and exam flow, and provides guidance to patients on vision solutions and contact lens care. The technician performs pre-exam and diagnostic-support testing, maintains patient records, supports contact lens exams and orders, and assists the optometrist as needed. The position also includes training and coaching office associates, helping maintain patient flow, operating scheduling and point-of-sale systems, maintaining equipment and a safe environment, and supporting visual merchandising and practice standards.

Requirements

High school graduate or equivalent.
At least 3 years of experience in a healthcare and/or optical setting.
Sales skills.
Leadership and coaching skills.
Patient/customer service skills and strong interpersonal skills.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills and attention to detail.
Ability to assess priorities and address multiple tasks and deadlines in a fast-paced environment.
Ability to use exam software, point-of-sale technology, and optometric equipment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Two years of supervisory experience.
Demonstrated good ophthalmic lens product knowledge.
Experience in healthcare.
Optometric technician certification.

Responsibilities

Train and certify newly hired doctor’s office associates.
Observe and coach associates on the quality of assessments.
Provide scheduling feedback to the Practice Manager to help achieve exam times and maintain patient flow with minimal delays.
Aid opticians by demonstrating product knowledge and recommending vision solutions that meet patients’ lifestyle needs.
Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
Assist with patient care and eye exams, manage patient records, and support patient flow throughout the exam.
Perform tests to support vision exams, including visual acuity measurements, depth and color perception tests, and retinal imaging.
Perform tests that help the optometrist accurately diagnose and treat patients.
Review prescriptions and patient information carefully, identify special needs, and consult with Optometrists, Opticians, or the Practice Manager when necessary.
Identify dissatisfied patients and act quickly to resolve concerns.
Perform work accurately and thoroughly despite time pressure and patient volume.
Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
Use appointment-book and scheduling procedures and computer operations effectively.
Operate the point-of-sale system, enter patient information accurately, and create and tender sales transactions according to operational processes and standards.
Maintain a safe working environment for team members and patients.
Support compliance with visual merchandising in exam lanes, the assessment room, and the contact lens area.
Perform pre-exam testing accurately, explain measurements, and answer patients’ questions.
Maintain and disinfect equipment and provide clinical support to the Optometrist as needed.
Perform other duties as assigned.