Optometric Technician True Eye Experts of New Tampa

EssilorLuxottica Group • Tampa, FL

10d • Onsite

About The Position

The Optometric Technician creates exceptional value for patients by delivering exceptional service and helping ensure they receive high-quality care. The role supports patient visits by explaining required paperwork, tests, products, services, and time frames; performing pre-examination testing; and providing clinical support to the Optometrist. The technician also assists with contact lens care, scheduling, patient records, orders, shipments, invoices, and payment processing while maintaining a safe, clean, and organized practice environment.

Requirements

• At least one year of strong guest service experience, internal or external.
• High school graduate, GED, or equivalent experience.
• Strong communication and listening skills with guests and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Strong interpersonal skills, including being friendly, caring, and patient.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Previous experience in guest service, retail, or optical.

Responsibilities

• Greet guests promptly and respond urgently to their service needs.
• Determine the reason for each guest’s visit and explain how to shop at Target Optical or, in the doctor’s office, explain required paperwork, tests, products, services, and expected time frames.
• Review prescriptions and patient information carefully, identify special needs, and consult Opticians, the Doctor, or Retail Management when needed.
• Treat indecisive or difficult guests and patients with patience and courtesy.
• Complete work accurately and thoroughly despite time pressure or high guest volume, and act quickly to resolve situations involving dissatisfied guests.
• Use appointment-book and scheduling procedures and operate computers and related systems.
• Handle and file patient records in an organized and efficient manner.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system and collect proper payment when required.
• Maintain the store’s appearance by keeping displays clean, attractive, and organized.
• Inform management of potential safety opportunities and demonstrate safe work practices.
• Follow safety and regulatory requirements, including proper storage and use of supplies and chemicals.
• Perform pre-examination testing accurately and explain measurements to patients, answering their questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Competitive bonus and/or commission plan may be offered.
• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• The practice describes a positive and supportive work culture, incentive opportunities, and support for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED