Optical Consultant True Eye Experts of New Tampa

EssilorLuxottica Group • Tampa, FL

8d • Onsite

About The Position

The Optical Consultant provides an excellent patient experience by helping patients select eyewear, taking accurate measurements, ordering products, and fitting eyewear to meet their needs. The role supports the practice’s position as a premier destination for vision care in the community. The consultant also supports peers with optical expertise, resolves patient issues, processes managed care insurance claims, and contributes to the effective operation and appearance of the practice. The role requires standing and selling for 80%–100% of the work time.

Requirements

• High school graduate or equivalent.
• Experience in optics and dispensing or fitting eyewear.
• Proficiency in using a manual lensometer.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills and ability to use and carry a tablet.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Ability to stand and sell for 80%–100% of the work time.

Nice To Haves

• ABO certification, or three years of optical experience.
• Previous eye care and/or customer service experience.
• ABO certification.

Responsibilities

• Custom-fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical knowledge and provide guidance to peers.
• Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and patient requirements.
• Ask open-ended questions to understand patients’ needs and priorities.
• Assist peers with complex product needs and prescriptions.
• Use practice tools and follow company policies and procedures.
• Anticipate and resolve patient issues, develop long-term solutions, and partner with management when necessary.
• Multitask, prioritize, and manage competing demands on time.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Work toward exceptional results on key performance indicators and competencies.
• Present, celebrate, and educate patients at the time of dispense.
• Process managed care insurance claims.
• Build meaningful relationships with practice partners.
• Maintain a clean, attractive, and organized practice; protect company assets.
• Inform management about safety opportunities and demonstrate safe work practices.
• Follow policies for discounting, promotions, and inventory management, as well as attendance and timekeeping requirements.
• Maintain proper dress code.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Competitive bonus and/or commission plan may be offered.
• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED