Optometric Technician - Natick Mall

Warby Parker • Natick, MA

13d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide patients with a positive eye-exam experience in a high-volume retail setting. The role supports in-person and, where available, video-assisted appointments; performs preliminary clinical testing and data collection; assists new contact lens wearers with insertion and removal training; and helps keep patient appointments and exam operations running smoothly. The technician also maintains accurate records, prepares reports as needed, ensures the exam room and equipment are clean and ready, and supports the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Team-oriented, with effective and efficient communication and collaboration with doctors, store team members, and patients.
• Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
• Able to think creatively when needed.
• Precise and comfortable with technology, with the ability to learn and use new medical applications effectively.
• Enthusiasm for working alongside a doctor in a high-volume retail setting.

Nice To Haves

• At least one year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and the ability to accurately explain product features and benefits.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam-room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Serve as the primary liaison between the doctor and patients, building rapport with eye-exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye-exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members to provide this training as directed by the Store Leader.
• Assist patients and the store team throughout the booking process through appointment confirmations, annual-exam outreach, and contact-lens follow-up.
• Manage patient flow through the eye-exam process efficiently.
• Help the doctor maintain meticulous and accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact-lens trials up to date, maintain equipment cleanliness, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; retirement savings plan (401(k)); parental leave; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program (EAP); bereavement support; optical education reimbursement; and free eyewear.
• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• Eligible non-exempt employees receive overtime pay when required to work more than 40 hours in a workweek.
• Variable compensation may be available for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed