Optometric Technician - Mall in Columbia

Warby Parker • United States,

5d

About The Position

Warby Parker is seeking an Optometric Technician to work alongside Optometrists and provide a positive experience for eye exam patients in a high-volume retail setting. The role supports in-person and, where available, video-assisted eye exams; conducts preliminary clinical testing and data collection; helps patients learn contact lens insertion and removal; and helps keep appointments and exam operations running smoothly. The technician also supports appointment booking and follow-up, maintains accurate records and an organized exam room, and assists the retail sales team as directed by the Store Leader.

Requirements

• Professional, articulate, and compassionate approach to patient care.
• Effective teamwork and communication with doctors, store team members, and patients.
• Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain patient flow.
• Ability to think creatively when needed.
• Precision, comfort with technology, and ability to learn and use new medical applications quickly.
• Enthusiasm for working alongside a doctor, in person or virtually, in a high-volume retail setting.

Nice To Haves

• At least 1 year of experience in a medical environment supporting doctors.
• Strong knowledge of eyewear and ability to describe the features and benefits of different offerings.
• Working knowledge of G Suite.
• Previous experience in optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

• Serve as the primary liaison between the doctor and patient, building rapport with eye exam patients.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments as available.
• Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
• Help patients and the store team with appointment confirmations, annual exam outreach, and contact lens follow-up.
• Manage patient flow through the eye exam process efficiently.
• Support the doctor in maintaining accurate records of collected data.
• Help prepare reports for other medical professionals as needed.
• Follow applicable governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
• Prepare and maintain an organized exam room, replenish supplies, keep contact lens trials current, clean equipment, and perform ongoing maintenance and calibration as needed.
• Support the retail sales team as directed by the Store Leader.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave for full-time and part-time employees.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan for full-time and part-time employees.
• Employee Assistance Program (EAP) for full-time and part-time employees.
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed