Options Counselor and Enrollment Specialist

Goodwill Industries of Southeastern Wisconsin, Inc.•Mount Pleasant, WI

8d•$40,450 - $56,700

About The Position

The Options Counselor and Enrollment Specialist provides a central source of reliable, objective information about programs and services for older adults and people with physical, developmental, or intellectual disabilities. The role helps consumers understand and evaluate available options, locate community resources, make informed long-term-care decisions, conserve personal resources, maintain self-sufficiency, and delay or prevent the need for potentially expensive long-term care. It also provides assessment and enrollment counseling for publicly funded long-term-care programs, including Family Care and IRIS.

Requirements

Bachelor of Arts or Science degree, preferably in a health- or human-services-related field, or a Wisconsin registered nurse license under s. 441.06 Stats.
At least one year of full-time-equivalent experience in a health or human-services field working with one or more populations served by the ADRC: older adults or adults with physical, developmental, or intellectual disabilities. Qualifying experience may be paid or unpaid and may include internships, field placements, and volunteer work.
Valid Wisconsin driver’s license.
Prompt and regular attendance.
Knowledge of community resources.
Ability to deliver concise oral and written reports.
Ability to work well with other agencies.
Knowledge of Medicaid, Medicare, Social Security, and Marketplace benefits.

Responsibilities

Provide information and assistance by listening to consumers, assessing their needs, and connecting them with service providers or information.
Provide assistance in person at consumers’ homes or the ADRC office, by appointment or walk-in, and through telephone, email, or written correspondence.
Maintain knowledge of community services, including Medicaid, Medicare, Social Security, SSI, SSI-E, SSDI, FoodShare, public health services, and Older Americans Act services.
Identify risk factors related to preventable disability and institutionalization and refer individuals to appropriate prevention and early-intervention services and programs.
Understand the Department of Health Services Dementia Care Guiding Principles and how they are integrated into ADRC services.
Use resource and client-tracking databases to search for services, retrieve information, and document customer contacts.
Provide and document follow-up as required by policy.
Counsel consumers about long-term-care options and factors to consider when making long-term-care decisions.
Maintain certification to administer the Long-Term Care Functional Screen.
Maintain certification to provide Option Counselor services.
Provide information about rights and complaint, grievance, and appeal processes.
Provide short-term case coordination to consumers identified under the ADRC short-term case coordination policy.
Provide information about services for residents seeking to relocate from a nursing home, assisted living facility, or other care setting.
Ensure customers who request access to long-term care and may be eligible for publicly funded services are informed about and assisted in accessing those services.
Perform other duties and responsibilities as assigned.