Optician

AEG Vision•Overland Park, KS

11d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise and customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction. The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends frames, lenses, treatments, and specialty products. The role also interprets prescriptions, enters prescription and documentation information into the Electronic Health Record (EHR) and ALE system, manages and follows up on orders, dispenses and adjusts eyewear, and answers questions about insurance, products, warranties, services, and pricing. The Optician works with technicians and managers and maintains the cleanliness and presentation of the practice. AEG describes its workplace as supportive of leadership development, internal growth, collaboration, authenticity, continuous learning, and shared success. The company says it was recognized as a Top Employer of 2026 by Flex Surveys.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
PC skills, including Microsoft Office, Windows, and word processing.
Manual dexterity and hand-eye coordination.

Nice To Haves

ABO/NCLE certification is preferred but not required.
At least one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.

Responsibilities

Provide an extraordinary experience to each patient and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, and identify visual needs.
Recommend appropriate frames, lenses, lens treatments, and specialty products based on patient needs and facial measurements.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient chart.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to share patient information and request order-status updates.
Inspect final products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice’s cleanliness and visual appeal.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.