Optician

HealthPartners Clinic Stillwater•Burnsville, MN

21d•$23 - $35

About The Position

The Optician provides opticianry services to help patients select frames and lenses based on lifestyle needs and prescription analysis. The role measures patients and evaluates their needs before ordering eyewear to ensure appropriate measurements and selections, then fits and adjusts eyewear for optimal visual efficiency. The Optician follows Park Nicollet customer service and sales standards and works collaboratively within Optical and other departments at Park Nicollet Clinic. The position has direct patient contact and may occasionally float to any site based on business needs.

Requirements

Three or more years of related experience.
Must be American Board of Opticianry (ABO) certified upon hire or obtain certification within three years of hire; certification must be kept current every three years once obtained.
Competency in the mechanical and instrument skills within the scope of opticianry.
Knowledge of basic optics and products reflecting traditional opticianry practices and services.
Effective verbal communication, human relations, and salesmanship skills.
Knowledge of age-related growth and development principles needed to provide appropriate service and assure patient safety.
Proficiency operating a point-of-sale computer, telephone, personal computer, printer, photocopier, and fax machine.

Nice To Haves

American Board of Opticianry certification is preferred.

Responsibilities

Analyze patient prescriptions for visual needs while maintaining department performance standards.
Measure patients and use knowledge of optics to identify and order appropriate frames, lenses, and lens enhancements based on lifestyle needs and facial features.
Complete and process patient orders through the point-of-sale system and maintain necessary records.
Resolve patient complaints about visual deficiencies through assessment, recommendations, or collaboration with Eye Department doctors or staff.
Maintain and process money, deposits, and receipts.
Maintain knowledge of products, availability, and pricing by attending company Optical seminars.
Work toward customer service standards and sales goals set by Park Nicollet Optical.
Perform other tasks as assigned.
Maintain a Guest Shopper score of 90% or higher.
Occasionally float to any site as determined by business need.
Comply with safety instructions and safe work practices, protect confidentiality, maintain regular and timely attendance, and complete mandatory education and organizational requirements.