Optician Full TIme - North Wales, PA

EssilorLuxottica Group • Montgomery Township, PA

4d • $33

About The Position

The Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting outstanding associate and doctor satisfaction. The role supports profitable store sales and a retail selling culture while helping customers select eyewear that meets their visual needs. The Optician fills ophthalmic eyeglass prescriptions, fits and adapts lenses and frames, ensures accurate measurements and transactions, and contributes to store merchandising, marketing execution, and associate training.

Requirements

• High school diploma or equivalent.
• ABO Certification.
• Experience and results in a retail or customer service establishment.
• Ability to sell using sales skills and be accountable for sales results.
• Ability to present and implement decisive, creative solutions to business issues and opportunities.
• Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive, results-oriented relationships with associates, doctors, and hosts.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Nice To Haves

• Bachelor’s degree or equivalent experience in retail operations.
• Three or more years of experience in a retail or customer service establishment.
• Experience with personal computers.

Responsibilities

• Drive profitable store sales by fostering a retail selling culture, practicing NECE, and using effective retail sales skills.
• Develop professional business relationships with other Associates and Doctors.
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames.
• Evaluate prescriptions in conjunction with customers’ visual requirements.
• Ask lifestyle questions to determine customers’ vision needs.
• Recommend lenses, lens coatings, and frames to suit customer needs.
• Assist customers with frame selection and coordinate frames with optical measurements and prescriptions.
• Conduct measurements of bridge and eyesize, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools, where authorized under state licensing requirements.
• Troubleshoot vision issues and bring them to resolution for customer satisfaction.
• Help train new associates on frame and lens selection.
• Help ensure the store is effectively merchandised and presented according to the planogram and other company standards.
• Ensure quality through accurate measurements, correct pricing and point-of-sale entry, and realistic delivery-time quotes.
• Maximize Managed Vision Care relationships and sales opportunities.
• Assist with timely implementation of approved marketing programs, including executing marketing initiatives and company standards for signage and promotions.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may also be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED