Optician

SVS Vision, Inc. • Detroit, MI

22d • $14 - $22

About The Position

SVS Vision Opticians help customers select eyeglasses, lenses, or contact lenses suited to their prescriptions and needs, including protective eyewear. They work alongside eye-care professionals and provide customer service, build patient relationships, and help style eyewear to fit patients’ needs and personalities. The role requires knowledge of available optical aids.

Opticians provide service throughout eyewear selection, ordering, and dispensing, complete pre-screening activities before patient exams, prepare work orders for the Optical Lab, process medical billing, and maintain frame inventory. They may also support patient care by traveling between offices.

Requirements

• Maintain a license as required by the state.
• High school graduate or equivalent.
• Able to manage multiple customer interactions and phone calls at a time.
• Able to address patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Effective written and two-way verbal communication skills.
• Able to read and write at a high-school graduate level.
• Able to sit or stand for extended periods.
• Able to lift 10 to 20 pounds.
• Able to see near and at a distance, distinguish color, and perceive depth.
• Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
• Able to operate office equipment, a cash register, optical equipment, and tools.
• Able to adapt to changing policies and business duties.
• Able to work normal or extended office hours, including evenings, nights, and weekends, to meet deadlines.
• Able to travel independently between offices.

Nice To Haves

• Previous experience in an office and/or optical dispensing setting is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and store standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames based on style and color, coordinating them with facial and eye measurements and prescriptions.
• Accurately and professionally order and dispense eyewear.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Maintain knowledge of third-party plans and claims, and explain promotions and special lens offerings.
• Balance accounts and prepare work orders with instructions for the Optical Lab.
• Process medical billing information, including uploading supporting documents to the EHR.
• Maintain frame merchandising and inventory.
• Confirm appointments and process transactions in optical billing and point-of-sale systems.
• Organize and file patient and customer records.
• Complete pre-screening activities before patient exams.
• Travel between offices as needed to support patient care and company objectives.

Benefits

• Paid vacation and personal time off, and paid holidays.
• Available anniversary bonus.
• Paid mileage.
• Paid rate increases per union contract.
• License and continuing-education reimbursement.
• Sales commission and supplemental compensation on sales.
• Above-market salary.
• Matching 401(k) plans.
• Affordable medical and dental benefits.
• Vision benefits provided by SVS Vision.
• Life and disability insurance.
• Company-sponsored discounts on many items and services.
• Ability to transfer based on seniority.
• Opportunity for growth within the company.
• Rewards and recognition for outstanding performance.
• Professional training.
• Perfect attendance bonus.
• Free designer glasses every year and discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED