Optician

AEG Vision • Pittsburgh, PA

5d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, combining technical expertise with customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician supports patients throughout the eyewear process, from understanding customized recommendations and selecting frames and lenses to order follow-up, dispensing, adjustments, repairs, and education about care and coverage. The position also maintains product and insurance knowledge, documents prescription information in the electronic health record and ALE system, coordinates with technicians and managers, and keeps the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• At least one year of experience working as an Optician is strongly preferred.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.
• At least one year of experience working as an Optician is strongly preferred.

Responsibilities

• Deliver an exceptional patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order-status updates, resolve order issues, and escalate issues to management as needed.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient chart.
• Follow up on pending orders, verify they meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect final products for flaws and clean and polish lenses.
• Communicate regularly with technicians and managers about patient information and order status.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately and thoroughly.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain cleanliness and visual appeal.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED