Optician

AEG Vision • Houston, TX

10d

About The Position

As an Optician at AEG, you will provide expert eyewear solutions and exceptional patient care. You will help patients select eyewear and accessories that fit their prescription, lifestyle, and personal style, ensuring proper frame fit, accurate measurements, and correct lens dispensing. The role combines technical expertise with customer service to support patient satisfaction, trust, loyalty, and repeat business.

You will receive patient handoffs from technicians or doctors, build rapport, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products. You will explain product and service recommendations, educate patients on eyewear and contact lens care, and provide information about insurance, warranties, protection plans, replacement options, pricing, and promotions. You will interpret prescriptions, enter information and documentation into the Electronic Health Record (EHR) and ALE system, follow up on orders, update patients about order status, and dispense and adjust eyewear. You will also maintain product knowledge, communicate with colleagues, and keep the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check fit, make adjustments as needed, and ask patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work benches, and office areas to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED