Optician - Town Center Crossing

Warby Parker • Leawood, KS

1d

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The role helps customers with their eyewear needs and delivers attentive service to both longtime customers and first-time wearers. The Optician develops expertise in the brand and its glasses, supports customers in choosing frames and lenses, and works with teammates to provide exceptional service and strengthen sales and customer-service practices. The position also offers career-advancing resources and benefits.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
• Passion for the eyewear and retail industries.
• Clear, effective, and professional communication skills, including the ability to explain technical terms in an understandable way.
• Commitment to going above and beyond for customers and teammates.
• Energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Strong attention to detail and ability to manage a wide range of responsibilities.
• Open-mindedness and a commitment to ongoing learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices that can be implemented across the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Variable compensation for eligible employees
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed