Optician

EssilorLuxottica Group•Chicago, IL

20d•$21 - $33

About The Position

The Optician provides exceptional patient experiences by helping patients select eyewear, taking accurate measurements, placing prescriptions in lenses, and fitting eyewear to meet their needs. The role supports the practice as a leading destination for vision care in the community and works closely with doctors and practice staff to support patient care. The Optician advises patients, resolves eyewear and prescription issues, operates the point-of-sale system, and ensures finished eyewear meets standards and patient requirements. The role also helps peers with complex product or prescription needs, maintains an organized dispensary, protects company assets, follows company policies, and contributes to individual and team goals. Weekend and evening work may be required depending on business needs and location.

Requirements

High school graduate or equivalent.
Active state optical licensure, which must be maintained.
Strong customer service skills, including communication, listening, and teamwork.
Strong basic math skills.
Sales skills.
Comfort with new technology and change.

Nice To Haves

Familiarity with point-of-sale systems, patient record systems, and other software applications.

Responsibilities

Selects eyewear with patients and takes accurate measurements to fulfill their eyewear needs.
Custom-fits glasses and precisely places prescriptions in lenses.
Adjusts and fits eyewear, ensuring finished eyewear meets standards and patient requirements.
Explores patients’ needs and priorities by asking open-ended questions.
Assists peers with complex product needs and prescriptions and serves as an optical resource for colleagues.
Anticipates and resolves patient issues, develops long-term solutions, and partners with management when needed.
Manages competing priorities and time effectively.
Operates the point-of-sale system and accurately enters patient information.
Commits to delivery dates and times, seeks feedback, and asks for referrals.
Works toward individual and team goals and takes ownership of results.
Presents, celebrates, and educates at the time of eyewear dispensing.
Keeps the dispensary clean, attractive, and organized and protects company assets.
Collaborates daily with doctors and practice staff to support patient care.
Identifies safety opportunities and demonstrates safe work practices.
Follows company policies and procedures, including those concerning discounts, promotions, and inventory management.
Works weekends and evenings as business needs require, depending on location.
Meets attendance and timekeeping requirements and maintains the proper dress code.
Fosters positive working relationships with the practice and promptly communicates concerns to the Manager.
Performs other duties as assigned by the Manager or as business needs require.