Optician

EssilorLuxottica Group•Naperville, IL

12d•$21 - $33

About The Position

The Optician provides an exceptional patient experience by helping patients select eyewear, taking accurate measurements, placing orders, and fitting eyewear to meet their needs. The role supports the practice’s goal of being the community’s premier destination for vision care. The Optician serves as an optical resource for peers, helps resolve complex product and prescription needs, and works to ensure finished eyewear meets practice standards and patient requirements. The position requires a customer-focused approach, sound knowledge of optics and eyewear dispensing, attention to detail, and the ability to manage competing priorities. The Optician uses practice tools and technology, follows company policies and procedures, maintains an organized and attractive practice, and supports safe work practices. The role includes evening and weekend work as business needs vary by location, and involves selling while standing 80%–100% of the time.

Requirements

High school graduate or equivalent.
ABO Certification.
Knowledge of basic optics and eyewear dispensing and fitting.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of inventory management systems.
Strong basic math skills.
Sales skills and ability to use and carry a tablet.
Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
Willingness to embrace new technology and change.

Nice To Haves

Previous eyecare and/or customer service experience.

Responsibilities

Custom-fit glasses and precisely place prescriptions in lenses.
Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets standards and patient requirements.
Explore patients’ needs and priorities by asking open-ended questions.
Serve as an optical resource for peers and assist with complex product needs and prescriptions.
Use practice tools and follow company policies and procedures.
Anticipate and investigate patient issues, develop long-term solutions, resolve concerns promptly, and partner with management when needed.
Manage time and prioritize competing tasks.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward exceptional results on KPIs and competencies.
Present, celebrate, and educate at the time of dispense.
Maintain a clean, attractive, and organized practice; protect company assets.
Inform management of safety opportunities and demonstrate safe work practices.
Follow discounting, promotions, inventory management, attendance, timekeeping, and dress code requirements.
Work evenings and weekends as required by business needs and location.
Perform other duties as assigned by the Practice Manager or as business needs require.