Optician

EssilorLuxottica Group•Havre de Grace, MD

19d•$20 - $31

About The Position

The Optician provides exceptional patient experiences by helping patients select eyewear, taking accurate measurements, ordering and fitting eyewear, and meeting their vision-related needs. The role supports establishing the practice as a premier destination for vision care in the community. The Optician collaborates daily with doctors and practice staff to support patient care, maintains the dispensary, follows company policies and safe work practices, and contributes to individual and team goals. The position requires weekend and evening work as business needs vary by location.

Requirements

High school graduate or equivalent.
Active state optical license, which must be maintained.
Strong customer service skills, including communication, listening, and teamwork.
Strong basic math skills.
Sales skills.
Willingness to embrace new technology and change.

Nice To Haves

Familiarity with point-of-sale technology, patient record systems, and other software applications.

Responsibilities

Custom-fit glasses and precisely place prescriptions in lenses.
Provide optical expertise and guidance to peers, including assistance with complex product needs and prescriptions.
Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets standards and patient requirements.
Explore patients’ needs and priorities by asking open-ended questions.
Anticipate and investigate patient issues, develop lasting solutions, resolve concerns promptly, and work with management as needed.
Manage competing priorities and multitask effectively.
Operate the point-of-sale system and enter patient information accurately.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Take ownership of individual and team results.
Present, celebrate, and educate patients at the time of dispense.
Maintain a clean, attractive, and organized dispensary and protect company assets.
Collaborate with doctors and practice staff to support patient care and strong partnerships.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those for discounting, promotions, inventory management, attendance, timekeeping, and dress code.
Work weekends and evenings as required by business needs and location.
Communicate concerns promptly to the Manager and foster positive working relationships with the practice.
Perform other duties as assigned by the Manager or business needs.