Optician

AEG Vision • Severna Park, MD

12h

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescription, lifestyle, and personal style, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to support patient satisfaction, trust, loyalty, and repeat business.

The Optician helps patients understand customized product and service recommendations, interprets prescriptions, enters prescription information and required documentation into the Electronic Health Record (EHR) and ALE system, and coordinates with technicians and managers. The role also follows up on orders, informs patients of delays and completed eyewear, dispenses and adjusts glasses, answers questions about insurance and products, and maintains the cleanliness and appearance of the practice.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification.
• At least one year of experience working as an Optician.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary experience to each patient and provide a complete understanding of customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients with selecting frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify that orders are within time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers to share patient information and request order-status updates.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office area, maintaining the practice's cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED