Optician

SANTA ROSA COMMUNITY HEALTH•Santa Rosa, CA

8d•$24 - $28•Onsite

About The Position

The Optician works closely with patients and the Optometrist to help patients select eyeglasses, measure and fit lenses, and provide advice about eyewear products based on written optical prescriptions. The role combines patient service and eyewear dispensing with optical measurements, prescription verification, documentation, and administrative support. The Optician also supports inventory and ordering functions at the direction of the Clinic Manager or Site Director, assists the Optometrist as needed, follows SRCH policies and procedures, and participates in ongoing training.

Requirements

High school diploma or equivalent.
Optical dispensing experience and previous experience as an optician.
Knowledge of optical products, lenses, and frame selection.
Fluency in English and Spanish, including speaking, reading, and writing.
Computer and keyboard proficiency and experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as evaluated by skills testing.
Strong communication and interpersonal skills, with a commitment to excellent customer service.
Ability to be sensitive to people from varied social, cultural, economic, and educational backgrounds.
Strong organizational skills, including the ability to prioritize projects, work relatively independently, and meet deadlines.
Strong written and verbal communication skills.
Good judgment, problem-solving, and decision-making skills.
Knowledge of compliance issues in a community clinic environment and willingness to report incidents that are unusual or incompatible with accepted clinic procedures.
Ability to comply with HIPAA policies.
For the Certified Optician designation: current California State Certified Optician certification through the certification examination; certification must be maintained and proof provided for personnel records.

Nice To Haves

Certification from an accredited optician program.
Experience with electronic health records.

Responsibilities

Maintain an organized and welcoming environment for patients.
Help patients select frames and lenses based on their prescriptions, lifestyles, and preferences.
Adjust and fit eyewear accurately, ensuring finished eyewear meets standards and patient needs.
Educate patients on proper eyewear care and maintenance.
Dispense, adjust, and repair eyewear.
Collaborate with optometrists to ensure prescriptions are accurate and meet patients’ needs.
Assist with insurance billing, glasses orders, payments, appointment scheduling, and patient records.
Order and track optical prescriptions.
Ensure logs, forms, records, and charts are complete, thorough, and accurate.
Support frame inventory, ordering, and pricing at the direction of the Clinic Manager or Site Director.
Support inventory and ordering of accessories, cases, pharmaceuticals, and dispensing-area supplies, and maintain lab and dispensary inventory.
Document medical information in the appropriate fields in the electronic health record (EHR).
Contact patients to remind them of and confirm appointments.
Document and sign clinical support tasks in the EHR, check EHR messages, and follow up appropriately.
Provide patient health education, including self-care instruction, as directed by the Optometrist.
Follow up with patients regarding eye health and prescription issues as needed.
Take lens measurements, including segs, OC’s, and vertex distance.
Verify optical prescriptions.
Enter lab orders for lenses and frames through designated online portals at the Optometrist’s direction.
Assist the Optometrist as needed.
Follow SRCH policies and procedures, participate in ongoing training, and perform other duties as assigned.