Optician

AEG Vision • Overland Park, KS

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care, helping patients choose eyewear and accessories that suit their prescriptions, lifestyles, and personal styles. The role combines technical expertise with customer service to ensure proper frame fit, accurate measurements, correct lens dispensing, and patient satisfaction.

The Optician works with patients and colleagues throughout the eyewear selection and dispensing process, including interpreting prescriptions, documenting information in electronic systems, tracking orders, and inspecting and adjusting finished eyewear. The position also involves knowledge of products, insurance, warranties, and services, as well as maintaining an organized and clean practice environment.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use eyewear tools, including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED