Optician

AEG Vision • Kennebunk, ME

9d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients choose eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise in frame fitting, measurements, prescription interpretation, and lens dispensing with attentive customer service to promote patient satisfaction and trust.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Proficiency with PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

• ABO/NCLE certification.
• At least one year of experience working as an Optician.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, assess visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain knowledge of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient chart.
• Follow up on pending orders, verify orders are within time guidelines, inform patients about delays, and notify them when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Communicate regularly with technicians and managers about patient information and order status.
• Keep frame boards, displays, mirrors, workbench, and office area clean, organized, and visually appealing.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED