Optician

AEG Vision•Jefferson City, MO

14d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescription, lifestyle, and personal style, combining technical expertise with customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing. The Optician helps patients understand customized product and service recommendations and supports trust, loyalty, and patient satisfaction. The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, recommends eyewear and related products, interprets prescriptions, and enters prescription information and documentation into the Electronic Health Record (EHR) and ALE system. The role manages order follow-up and patient communications, dispenses and adjusts eyewear, addresses product and insurance questions, and maintains the cleanliness and visual appeal of the practice.

Requirements

High school diploma or GED.
Strongly preferred: at least one year of experience working as an Optician.
PC skills, including Microsoft Office, Windows, and word processing.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.

Nice To Haves

ABO/NCLE certification is preferred but not required.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.
At least one year of experience working as an Optician is strongly preferred.

Responsibilities

Deliver an extraordinary patient experience and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients with selecting frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists.
Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify orders meet time guidelines, notify patients of delays, and advise patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
Adjust eyewear for visual acuity, proper fit, and comfort, and perform eyewear repairs using appropriate tools.
Use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to provide patient information or request order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.