Optician

Bridgeview Eye Partners • Columbus, IN

19d • Onsite

About The Position

Midwest Eye Consultants is hiring an Optician at its Columbus Central location. The Optician guides patients through selecting eyewear, explains doctor recommendations and lens options, and helps patients choose fashionable frames suited to their lifestyle and prescription. The role aims to provide an enjoyable shopping experience and build lasting patient relationships through communication and superior customer service.

The position also involves administrative work, including calculating insurance co-pays, reviewing eligibility, entering and monitoring optical orders, and preparing work orders for the optical lab. The Optician maintains optical inventory and merchandise displays, helps manage patient flow, and performs eyewear adjustments, repairs, and troubleshooting. The work takes place in a professional medical office environment.

Requirements

• Ability to communicate effectively and provide superior customer service that fosters long-lasting relationships.
• Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift up to 15 pounds regularly from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Responsibilities

• Assist patients in selecting spectacles and educate them about quality choices, lens selection, and frame styling suited to their lifestyle and prescription.
• Calculate insurance co-pays based on insurance eligibility.
• Accurately enter spectacle orders and monitor their status daily to ensure timely delivery.
• Receive spectacle orders into the system, verify orders, notify patients, and schedule dispensing.
• Contact patients to follow up on their adjustment to dispensed eyewear and prescribed contact lenses.
• Perform spectacle adjustments and repairs as needed.
• Troubleshoot patient concerns about eyewear as needed.
• Educate patients on caring for prescribed eyewear.
• Maintain inventory for the optical retail area, including lab supplies, and report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow during appointments and communicate delays to other departments.
• Perform other duties and assume additional responsibilities as determined by the doctor and practice leadership.

Benefits

• Starting wage of $16.00, based on knowledge, skills, and experience.
• 6.5 paid holidays per year.
• Approximately 8 days of PTO within the first year.
• Health, dental, vision, and 401(k) benefits.
• Growth opportunities and wage increases through a company-paid certification program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed